Dateline: New York, La Guardia Airport, on the floor near Air Canada ticketing
Wow. I thought about this when I was booking... "don't connect through La Guardia, you might get stuck there". Damn I hate those kind of premonitions. Especially when I don't listen to them, and they invariably come true.
Got to DIA, check in, and the kiosk has some notice about possible ATC delays into LGA. Sigh. Oh well, at least it's leaving, I'll be fine. (Misstep #1)
Get on the plane, have a pleasant, if forgettable 2.5 hours flight to somewhere over western New York state. Then the circling. Bad weather in NYC. Oh yeah, and the power failed at La Guardia for several hours earlier, so they're still clearing that backlog. Crap.
Circle for 45 minutes, before pilot comes on, and announces that La Guardia has placed a ground stop (no traffic in or out) and we're diverting to Hartford, Connecticut. Damnit.
Land in CT. Pilot says we're just stopping to refuel, 30 minutes max, and we'll be back in the air and on to LGA. Suspect, but hope springs. Park on the tarmac... we won't be getting a gate, besides, no need.
Pilot comes on 30 minutes later, saying the plane has been refueled, but the cockpit window was leaking when they landed, and they needed an maintinance check. But United doesn't fly to Hartford, CT... so no tech. They had to call up Delta and borrow one, and he'll be over 'shortly'. Fuck.
Still sitting on tarmac, 30 mintutes *later*, when maint tech comes, sprays WD-40 on the window for five minutes, spends 15 minutes filling out paperwork, and boom, we're ready to go. Except that now, *another* huge thuderstorm has moved in. New ground stop. The one hour the weather was clear in LGA, we were sitting on our thumbs 120 miles away.
The pilot says we've been given an update time 45 minutes from now, and we'll update then... in the meantime, sit back, relax, and enjoy this complementary movie. Bite me.
Every 30-45 minutes, "we're been denied permission for now, but were given an update window 45 minutes from now." Sing me another one Sam.
About 11:30 PM (4.5 hours after we were to have landed in LGA), we *finally* pull into a gate. By now, the passengers are furious, the crew is trying not to get maimed, and I've weasled my second cup of 'coffee' from the purser (The contents of this 'coffee' might have been noted to closely resemble a decent Cabernet from the first class liquor closet. *Always* make nice with the crew.) Apparently, United aircraft keep a supply of granola bars in case of emergency... no idea if all airlines do... but they had over 300 of them, hidden someplace in the front closet. This was the only thing they had to offer the majority of the passengers.
We're all told that we can get off if we want to make our own travel arrangements to LGA, but our luggage is not being unloaded, and if we get off, we can't get back on. And if the flight leaves, it will leave with no notice... just close doors, buckle up, and off we'd fly. (HA!) Peddlers Of Lies and Duplicitious Hopes!
45 minutes later, alert passengers note that the bags are being unloaded. The crew knows nothing, like Col. Klink. But 30 minutes after that, just before a minor mutiny takes place in the front of the plane, the flight is officially canceled. This is my surprised face. Somewhere around the second 'coffee', I'd confirmed that the flight I was supposed to be on to Ottawa had left, and rebooked myself for 8:00 AM bthe next this morning... and called to see if there were any rental cars to provide a contingency plan. None for one-way trips. Ah. Fucky-fuck-fuck-fuckstick.
So we're told busses have been summoned, and if we go to the baggage claim area, further direction will be given. Lesson for the day kids, always get your cash in advance, and your information right now.
At the baggage claim area there is exactly *one* United rep, a baggage claim handler, who has now been thrown into the fourth circle of hell. No one is happy, but cranky old people and New Yorkers are each insufferable when slighted...and many of the PAX were overachieving in both categories. The CT state troopers started showing up, I kid you not, and threatened some of the older ones with disorderly conduct arrests on the spot.
I pry, evesdrop, and ingratiate to the best of my ability, and find out a bit in advance (there's quite a gossip chain going on, and I'm a supplier... people normally encapsulated in their own bubbles form ad-hoc social nets quicky in times of group stress... kind of freaky to watch) that they have *one* bus coming. 55 PAX capacity, out of 150+ from our full 757-200. Yay. Apparently, the loading policy will resemble that of the Titanic lifeboats. Elderly, and women with children first. No other considerations... over 80, then over 70, then all over 60, etc. Yup... well, I'm screwed sideways.
So, I make a second stab, and call rental car reservations. I get a supervisor, and get a rental for one day, making a point not to specify that the return location will be 125 miles from the origin location. A little chit-chat with the late night rep, and a quick check of the all-knowing databrain... she finds a car that has been returned that evening, but not cleaned, and says she can get it set up for me immediately. Full size? Definitely sir. GPS? Yeah, no problem sir. Oh, the small victories.
Since I've made some compatriots in the past hours of close quarters and shared trauma, I extend the invitation to three others to share my ride in exchange for defraying some of the expenses. Three takers, in nothing flat. It's now 1:30 AM
The bus, which arrived 45 minutes before, but was held back until a state trooper escort could be formed (again, kid you not) to prevent a riot during boarding, pulls up. Scene from Titanic ensuses, complete with tearful family separations and fruitless yelling. Only one rock was thrown.
So our merry foursome (a professional female cyclist (Team Lipton, IIRC), a hippy turned corporate raider visiting his portugese girlfriend in NYC, and a marketing/PR guy specalizing in hispanic media... and moi) get in our GPS equppied minivan (The Cadallac of minivans, in point of fact), and head out down the road. Two hours and few rain squalls later, here I am in LaGuardia. Even made a small profit on the rental car. Thank god this is a 24 hour city... there are attendants at the rental car center, there is coffee, and fresh pastries. Even if I can't do much related to airlines.
So here I sit, typing into a WiFi connection that I will see United billed for (the useless folks at their operations and customer service centers did *nothing* during the dozens of opportunities they had to mitigate disaster), trying not to think about how I'll function a the conference today without any sleep.
But really, who knows, that presumes that I even get there.
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Current Mood: 
uncomfortable